How Tariffs Work

When a product crosses an international border, the receiving country’s customs agency may levy a tariff based on the item’s declared value, category, and country of origin. The cost is usually collected at checkout (by the seller) or upon delivery (by your local customs authority).

• Example: If your order is worth $200 and your country imposes a 10% tariff, an additional $20 might be charged.

Tariffs are typically non-refundable, even if a product is returned.

Why Tariffs Impact Your Shopping Experience

Tariffs can impact:

• Total Cost – They may increase the final price you pay.

• Delivery Speed – Customs processing can delay delivery.

• Product Availability – Some sellers may avoid shipping to high-tariff regions.

At Sibaya Home, we work hard to minimize these impacts through regional fulfillment, transparent pricing, and active tariff monitoring.

What Sibaya Home Is Doing About Tariffs

• Regional Fulfillment: We ship from within your region when possible to avoid or reduce import taxes.

• Transparent Checkout: We alert you to potential duties/taxes at checkout whenever possible.

• Absorbing Costs: In some cases, we cover part of the tariff to keep your costs low.

• Customer Support: Our team is ready to help explain any tariff-related charges.

• Flexible Solutions: In regions with extremely high tariffs, we may offer store credits or alternate fulfillment options.

Tariffs & Taxes – Frequently Asked Questions (FAQ)

1. Will I have to pay customs duties or tariffs on my order?
Possibly. Duties or tariffs may apply depending on your country’s import rules. We’ll notify you at checkout if we have information available.

2. How does Sibaya Home handle new tariffs like the ones introduced in the U.S.?
We are monitoring tariff changes closely (including U.S. policy shifts) and working hard to absorb or offset those costs wherever possible so your price stays fair.

3. Will I be charged VAT or sales tax?
Yes, depending on your country, you may be charged VAT, GST, or sales tax. These may be added at checkout or collected upon delivery by your local customs agency.

4. Why do some countries have higher shipping or import costs?
Shipping and tariffs vary globally. Some regions impose higher import duties or lack free trade agreements. We’re actively seeking regional fulfillment partnerships to reduce these costs.

5. Can I see my estimated duties and taxes before I buy?
In most cases, yes — we provide estimated taxes and duties at checkout if your country supports it. However, the final charge may still be determined by your local customs.

6. What happens if I refuse to pay customs or duties upon delivery?
Your package may be returned to us or held at customs. Refunds in these cases may be partial and exclude shipping or customs handling fees.

7. Why don’t you include all tariffs and taxes in your product prices?
Because we ship globally, tax and duty rates differ across countries. Displaying prices without embedded tariffs allows us to stay transparent and competitive for everyone.

8. Are there any countries where you don’t ship due to tariff restrictions?
Yes, we currently do not ship to countries with high-risk or embargoed trade restrictions. You’ll be notified at checkout if your location isn’t eligible.

9. Do you offer any help with import-related charges?
Yes! Our support team is happy to guide you. In some cases, we may offer discounts or vouchers to help offset unexpected import fees.

10. Are there benefits to ordering from a local fulfillment center?
Absolutely. We ship from the closest available location to reduce your customs fees and delivery time. In many regions, this means no additional tariffs at all!