Frequently Asked Questions

All our products include size guides were applicable. If you need additional support, please contact us using the contact us form.

Yes - we offer FREE CUSTOMIZATIONS! You can request customization on most products. On the product page just below "Payment Options", click on "Ask a Question or Request Customization". Fill in your details including your custom requirements. You will receive a quote and invoice within 24 hours. Once paid, a custom product takes the same amount of fulfillment time & shipping time as a standard product.

Gift wrapping is currently not available; however, we are working towards making this an available option.

1. Yes, you can change a shipping address free up to 24 hours after ordering.
2. If it has been more than 24 hours and your order has not yet shipped, any changes to the order may be levied US$9.99 admin fee for changing the shipping label.
3. If your order has shipped, we are unfortunately not able to change the shipping label. You may have to wait until a return is processed - please note this can take up to 3 months.

a. You can change or cancel an order within an hour of making a purchase for free.
b. Cancellations between 1 hour - 24 hours after purchase incur a 5% fee for guest accounts and 2.5% fee for member accounts. Please note, your member account must have been active at the time of your original order otherwise it will be considered a guest order for the purposes of cancellation.
c. In all cases, changes/cancellations made after 24 hours of the order will follow the standard returns policy.

a. Double check standard mail delivery spots and door cameras (if available) on your property to ensure your package has not been misplaced or stolen.
b. If you are still unable to locate your package, please reach out to us as soon as possible.

In many cases orders are returned because of an incorrect delivery address. Please double check your address for accuracy. If the error is on our part we will fix it for you at no cost. If however this is a result of an incorrect address, you will need to re-order your purchase or wait until we have received it first. In both cases, you will be responsible for any costs associated with re-shipping.

Your tracking number will be available moments after shipping. If you have not received it, this is likely because your product is still under development. Once it is ready and shipped, you will receive an email with the tracking details. If the estimated fulfillment time has come and gone and you still do not have a confirmation email with a tracking number, please reach out to us to help locate your purchase.