Customs & Duty
Do you ship worldwide?
Yes! Sibaya Home proudly offers worldwide shipping to most countries. No matter where you live, you can enjoy our curated collection of African & Caribbean-inspired products.
Can I order locally?
Absolutely. Many of our items are locally produced and shipped in select regions such as the USA, Canada, UK, and Australia, which means:
• Faster shipping times
• No customs or import duties
• Lower delivery costs
Browse local options through the “Ships from [Country]” collections in our footer menu.
I saw a product on social media but can’t find it on the website?
If you’re unable to find a product you saw on social media, it may not be sold in your region. To access our full global catalogue, please change your currency to USD using the dropdown at the top of the site.
Note: When ordering from outside your region, customs and duties may apply upon delivery.
Will I pay customs or import duties?
Customs or duty charges only apply for international shipments—that is, when your order is shipped from outside your country. We do not cover these fees, so for the smoothest experience, we recommend choosing from our local product collections.
Do you ship to native countries (e.g. South Africa, Jamaica, Ethiopia)?
Yes, we ship worldwide. However, most products are produced and shipped from outside Africa and the Caribbean. You may need to pay import taxes, customs, or VAT depending on your local laws. Please consult your country’s customs office for specifics.
How much will I pay in customs or duty?
The amount depends on:
• Your country’s import policies
• Product type
• Order value
• Shipping origin
Please check with your local customs authority for accurate estimates.
Why are some products not available in my region?
Our store displays products based on your location and currency. Some items may not be available in your region due to shipping constraints or production limits. To access our full product range, select USD from the currency selector at the top of the site.
Will you add more products to my region?
Yes! We’re constantly working to expand availability in all regions. If you don’t see a specific product in your local collection:
• Check back soon, as we update inventory regularly
• Or send us a message with the product you’re looking for
If we add the item based on your suggestion, you’ll receive a 25% discount on your first order of that product.
